What Ayohon does
Ayohon connects customers in Metro Cebu with independent, vetted technicians (“Pros”) and manages the booking, communication, payment and after-service support. Pros are independent service providers, not Ayohon employees.
Bookings and prices
- Fixed-price services show the full price before you book.
- Repairs and projects start with a free inspection, done from the photos and videos you send. You get an itemized quote in the app. If a service shows an inspection fee, it is credited to the work when you approve the quote; if you decline, you pay only that fee.
- No work beyond the approved quote may be charged without a new quote you approve in the app.
Cancellations
You can cancel free of charge until your Pro is on the way. Repeated no-shows or late cancellations may limit future bookings.
Payment
You submit a service request; Ayohon reviews it and confirms your appointment with a technician. You pay after the work is done, when you receive your invoice, by QR code, GCash or bank transfer, and Ayohon verifies your payment. Cash is not accepted.
Keep it on Ayohon
To stay protected, keep booking, communication and payment in the app. Contact details shared in chat are hidden automatically. Jobs arranged outside Ayohon are not covered by the Ayohon Guarantee, ratings or support. Pros who solicit Ayohon customers for off-app work may be suspended.
For Pros
- You must pass verification and keep your documents current.
- Ayohon charges a commission on each completed job (shown in the Pro app). Depending on how payment is collected, Ayohon pays you your share, or you remit the commission and it is added to your balance until settled.
- You are responsible for the quality and safety of your work and for following applicable laws and permits.
Ratings and conduct
Customers and Pros rate each other after each job. Ayohon has zero tolerance for objectionable content and abusive users: no harassment, threats, hate speech, sexual content or scams in chat, photos, quotes or reviews. Press and hold any chat message to report it, or use Get help on a booking. We review reports within 24 hours and remove content and suspend accounts that break these rules. Abusive behavior, fraud, or unsafe work can lead to suspension.
Eligibility
You must be 18 or older to use Ayohon. You can delete your account at any time.
Liability
Ayohon handles claims under the Ayohon Guarantee as described on that page. Beyond that, to the extent the law allows, Ayohon is not liable for indirect losses arising from services performed by Pros.
Changes and contact
We may update these terms and will notify you in the app before major changes take effect. Questions: hello@ayohon.com.