What we collect
- Account details: your name, mobile number or email, and the sign-in method you use (including Google or Apple, if you choose them).
- Booking details: service addresses and landmarks, schedules, answers to service questions, job descriptions, quotes, invoices, ratings and booking chat messages.
- Photos and videos of the problem that you choose to attach to a booking.
- Payment details: the method you used and the reference number and/or screenshot you submit as proof of payment. We don’t collect card numbers or bank or e-wallet logins.
- Location: if you tap “use my current location”, your phone’s position once, to fill in your address. For Pros, live location only while they are on the way to a booking. We never track location in the background.
- Pro verification (technicians only): government ID, NBI or police clearance, selfie, TESDA certificate, service areas and payout records.
- Technical data: a notification token for your device (to send booking updates) and the app and device information and logs needed to keep the service secure and working.
The apps ask for camera, photo and location access only when you use the feature that needs it. You can say no; you’ll just need to type your address instead, and Pros need the camera only for the verification selfie. We don’t use advertising, ad identifiers or third-party analytics, and we don’t track you across other companies’ apps or websites.
Why we use it
- To match your booking with a vetted Pro, let you track it, and process payment.
- To verify technicians before they receive jobs.
- To handle support requests, disputes and Ayohon Guarantee claims.
- To prevent fraud and keep customers and Pros safe, including hiding contact details in chat.
- To send booking updates and, if you agree, service reminders such as aircon cleaning schedules.
Who sees it
- Your Pro sees your name, address, landmark and booking notes only after accepting your job, and only while the job is open. Pros never see your mobile number or email.
- Ayohon’s operations staff see booking and contact details to support you.
- Service providers that run parts of Ayohon for us under data processing agreements: cloud hosting and database (Supabase, data stored in Singapore), website hosting, push notification delivery (Expo, Apple and Google), sign-in with Google or Apple if you choose it, online payment processing (PayMongo) if enabled, and SMS and email delivery.
- Authorities when required by law.
We do not sell your personal information.
How long we keep it
We keep account and booking records while your account is active and for as long as needed for warranty claims, disputes, tax and legal obligations. Booking chat messages are erased 180 days after a booking closes, and notifications after 180 days. A Pro’s live location is only shared while they are on the way to your booking and is deleted when the job ends.
Deleting your account
You can delete your account any time from Account in the app or My bookings on the website (how to delete your account). We delete your name, login (mobile number or email), addresses, photos, videos, messages, notification tokens and, for Pros, verification documents. Records of completed bookings and payments, including payment screenshots you submitted, are kept with your name removed for disputes and tax.
Children
Ayohon is for adults. You must be 18 or older to create an account, and we don’t knowingly collect information from children.
How we protect it
Data is encrypted in transit and at rest. On phones, your sign-in is kept in the device’s secure storage (iOS Keychain or Android Keystore) and is not included in device backups. Access is limited by role: customers, Pros and staff each see only what they need, and your Pro never sees your mobile number or email. Photos, videos and technician documents are stored privately and shared only through short-lived links. Ayohon staff must sign in with two-factor authentication, and every time staff view a customer’s contact details it is logged. Every booking change is recorded.
Your rights
Under the Data Privacy Act you have the right to be informed, to access, to object, to erasure or blocking, to correct, to data portability, to claim damages, and to file a complaint with the National Privacy Commission. To use these rights, contact our Data Protection Officer.
Contact our Data Protection Officer
Email privacy@ayohon.com. Ayohon, Cebu, Philippines.