What’s covered
- Free return visit. The same fault on the same unit or fixture within 30 days of the job being completed: labor is free, and parts the Pro installed are replaced if they were faulty.
- Damage protection. If your Pro damages your property while working, report it within 7 days and our team will review the claim and arrange repair or compensation.
- A real team behind it. Our Cebu operations team handles every claim, not the Pro alone.
How to claim
- Open the booking in the Ayohon app or on My bookings.
- Tap “Problem came back?” and describe what’s happening. Photos help.
- We reply in the booking chat within one working day and schedule the return visit.
What isn’t covered
- Jobs arranged or paid outside the Ayohon app or website, even with a Pro you first met on Ayohon.
- A different problem from the one fixed, or a different unit.
- Parts or materials you supplied yourself, and normal wear, misuse, power surges, flooding or other events outside the Pro’s work.
- Work you declined in the quote.
Why it only covers in-app bookings
The guarantee works because every Ayohon job is recorded: who did it, what was quoted, what was paid, and what was said in chat. When a job happens outside the app, there’s no record for us to stand behind.